Shipping policy

Last updated: July 23, 2026

This Shipping Policy explains how Crystal City Designs prepares and delivers live orchid arrangements and artificial orchid arrangements. Available methods, destinations, and charges are shown at checkout.

Order processing

Orders are prepared on business days, excluding holidays. Processing time varies by product, availability, season, and whether an arrangement is ready-to-ship or made to order. Any product-specific preparation estimate shown on the product page, at checkout, or in an order confirmation forms part of this policy.

Customized or made-to-order arrangements may require additional preparation time. If a material delay affects your order, we will contact you using the information provided at checkout.

Live orchid shipping

We generally ship live orchids Monday through Wednesday to reduce the risk of weekend carrier delays. We may temporarily hold a live-plant shipment when extreme heat, cold, severe weather, carrier disruption, or a destination restriction could threaten the plant’s condition. A weather hold is intended to protect the orchid and does not constitute a cancellation.

Live orchids are living products and may show normal variation or minor transit-related adjustment. Significant arrival concerns must be reported under our Return and Refund Policy within 48 hours of the carrier’s recorded delivery time.

Artificial orchid shipping

Artificial orchid arrangements do not require live-plant handling. Available shipping services and charges depend on the item’s size, weight, destination, and any special packaging requirements.

Shipping rates and destinations

Shipping charges and available delivery methods are calculated and displayed at checkout. We ship only to destinations accepted by the checkout system.

Local delivery

Local delivery is available for eligible addresses within a 6-mile radius of our location at 426 NE 26th St, Miami, Florida. The delivery fee is $15 per order, with no minimum order amount. Eligibility is determined by the delivery address entered at checkout.

Local deliveries may be completed by our personnel or a contracted local-delivery provider. We will contact the customer to coordinate timing. Customers must provide a working phone number and any building, gate, parking, or access instructions needed to complete delivery.

If international shipping is offered for an order, the recipient is responsible for any import duties, taxes, brokerage charges, or customs fees not collected at checkout. Customs processing can delay delivery.

Delivery estimates

Delivery dates and transit times are estimates, not guarantees. Carrier congestion, weather, service interruptions, customs processing, and other events outside our reasonable control can affect delivery. We are not responsible for a carrier delay, but we will provide reasonable assistance with an eligible carrier claim.

Tracking

When tracking is available, it will be sent to the email address or phone number supplied with the order. Tracking can take time to update after a label is created.

Delivery address

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately at support@crystalcitydesigns.com if an address needs to be corrected. We cannot guarantee an address change after preparation or fulfillment has begun, and we are not responsible for loss, delay, or additional charges caused by an incorrect or incomplete address supplied by the customer.

Missing, damaged, or incorrect deliveries

If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, building staff, and the carrier’s tracking details before contacting us.

For damage, loss, or an incorrect item, contact support@crystalcitydesigns.com promptly with your order number and supporting photographs when applicable. Keep the item, shipping box, packing materials, and shipping label until the review is complete. Live-orchid arrival claims must be made within 48 hours; damaged, defective, or incorrect artificial-arrangement claims must be made within 7 days.

Returns and cancellations

Returns, refunds, and cancellations are governed by our Return and Refund Policy. Do not return an item without prior authorization.

Contact

For shipping questions, contact support@crystalcitydesigns.com before placing your order or as soon as an issue arises.