Live Plant Arrival Policy

Live orchids are living, perishable products and may show natural variation or minor adjustment after transit. Significant arrival concerns are covered by our official Refund Policy.

Report an arrival concern within 48 hours

If your live orchid arrives dead, materially damaged, or materially different from what you ordered, contact us within 48 hours of the carrier’s recorded delivery time.

What to include

Send your order number and clear photographs of the full arrangement, the specific issue, the shipping box, and the shipping label. Keep the plant and all packaging until the review is complete. Do not ship a live orchid back unless we specifically instruct you to do so.

Normal variation

Reasonable differences in bloom color, flower or bud count, stem shape, leaf shape, size, and minor cosmetic imperfections are natural and are not considered defects.

Contact

Email support@crystalcitydesigns.com promptly so we can review the order.